Privacy Policy

This Privacy Policy describes how VDon Lawn, Patio, and Pool Care LLC ("VDon," "we," "our," or "us"), located at 1802 Nectarine Trail, Clermont, FL 34714, collects, uses, and protects your personal information when you visit our website or submit a quote request.

By submitting our free quote form, you agree to this Privacy Policy and expressly consent to be contacted by VDon via SMS and/or email regarding your quote request and service scheduling.

Information We Collect

We collect personal information that you voluntarily provide when you submit a quote request through our website. This includes:

• Full name
• Phone number
• Email address
• Physical/property address
• Service preferences (e.g., lawn care, pool service, patio service)
• Preferred service date
• Additional notes or special requests you include in the form

We do not collect any information automatically through tracking cookies or behavioral analytics beyond basic anonymous website visit counts.

How We Use Your Information

We use the information you provide solely for the following purposes:

• To follow up on your quote request and provide a service estimate
• To schedule and confirm on-site service visits
• To communicate with you about the services you have requested
• To send appointment reminders and service confirmations
• To respond to questions or concerns related to your account or services

We do not use your information for marketing unrelated to your service requests, and we do not sell, rent, or share your data with any third parties for their own marketing purposes.

SMS Consent & TCPA Compliance

SMS communications may include:

• Quote follow-up and confirmation messages
• Appointment scheduling and reminders
• Service updates and notifications

Message frequency varies based on your service activity. Standard message and data rates may apply depending on your carrier and plan.

Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message we send. After opting out, you will receive one confirmation message and no further SMS from us.

Help: Reply HELP to any message for assistance, or contact us directly at (352) 531-0109 or vdonlpp@gmail.com.

We comply fully with the Telephone Consumer Protection Act (TCPA) and applicable FCC regulations governing SMS marketing and automated communications.

Email Communications & CAN-SPAM Compliance

By submitting the quote form, you consent to receive email communications from VDon related to your quote request and service follow-up.

All marketing or commercial emails we send comply with the CAN-SPAM Act and will:

• Clearly identify VDon Lawn, Patio, and Pool Care LLC as the sender
• Include our valid physical mailing address: 1802 Nectarine Trail, Clermont, FL 34714
• Contain a clear and functional unsubscribe mechanism
• Honor unsubscribe requests promptly (within 10 business days)
• Not contain deceptive subject lines or misleading sender information

To unsubscribe from email communications, click the unsubscribe link in any email we send, or contact us directly at vdonlpp@gmail.com.

Data Storage & Security

Your personal information is stored securely using industry-standard security measures, including:

• Encrypted data storage (AES-256)
• Secure HTTPS transmission for all data in transit
• Access controls limiting data access to authorized VDon personnel only

While we take reasonable precautions to protect your information, no method of electronic storage or internet transmission is 100% secure. We cannot guarantee absolute security, but we are committed to using commercially reasonable measures to protect your data.

Data Retention

We retain your personal information only as long as necessary to fulfill the purpose for which it was collected — specifically, for the duration of your business relationship with VDon and as required for service fulfillment, billing, and legal compliance. When data is no longer needed, it is securely deleted or anonymized.

No Sale or Sharing of Personal Data

We do not sell, trade, rent, or otherwise transfer your personal information to outside parties for their own use. Your data is strictly used for the purposes described in this policy.

We may share information with trusted service providers who assist in operating our website and conducting our business (e.g., scheduling software, SMS delivery providers) — but only under confidentiality agreements that prohibit them from using your data for any other purpose.

California & State Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

• Right to Know: You may request details about the categories and specific pieces of personal information we collect about you and how it is used.
• Right to Delete: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt-Out: We do not sell personal information. If this changes, you will have the right to opt out.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us using the information in the "Contact Us" section below. We will respond to verified requests within 45 days.

Your Rights & Data Access

Regardless of your location, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or outdated information
• Request deletion of your personal data
• Withdraw consent for SMS or email communications at any time

To exercise any of these rights, please contact us directly at the information provided below. We will respond promptly and in compliance with applicable law.

Children's Privacy (COPPA)

Our services and website are not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will promptly delete that information.

If you believe we have collected information from a child under 13, please contact us immediately at vdonlpp@gmail.com.

Cookies & Website Analytics

Our website uses minimal tracking. We collect anonymous visitor counts to understand general website traffic. No personally identifiable information is collected through this process, and no third-party advertising cookies are used on our site.

We do not use tracking cookies for behavioral advertising, retargeting, or cross-site tracking.

Policy Updates

VDon Lawn, Patio, and Pool Care LLC reserves the right to update or modify this Privacy Policy at any time. When changes are made, we will update the "Last Updated" date at the top of this page.

Continued use of our website or submission of the quote form following any posted changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to us:

We are committed to addressing your privacy concerns promptly and transparently.